Guest Loyalty & Cash Services Ambassador

Rosie’s Gaming and Colonial Downs; Vinton (VA); Presencial; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Rosie’s Gaming Emporium – Vinton is seeking a professional to join as a Players Club Representative. The role involves handling cash and gaming transactions, processing jackpots, and providing superior guest service while upholding regulatory requirements.

The Team Member may work long hours, including nights, weekends and holidays, and must maintain accuracy, security, and professional demeanor in a fast-paced gaming environment.

Formación

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsabilidades

• Perform verifications on money, coins, and checks.
• Process jackpots, cashes checks, and redeem gaming tickets for cash.
• Safeguard assets and comply with internal controls and state regulations.
• Maintain funds entrusted on shift and monitor for fraud.
• Balance funds and prepare reconciliation reports.
• Maintain secure cash inventory and keys.
• Identify valuable guests and engage in guest loyalty programs.
• Enter data for Players Club memberships and update accounts.
• Know and communicate about events, promotions and community activities.

Conocimientos

Cash handling

Customer service

Communication

Microsoft Office

Regulatory knowledge

Educación

High school diploma or equivalent

Descripción del empleo

Rosie’s Gaming Emporium – Vinton is seeking a professional to join as a Players Club Representative. The role involves handling cash and gaming transactions, processing jackpots, and providing superior guest service while upholding regulatory requirements.

The Team Member may work long hours, including nights, weekends and holidays, and must maintain accuracy, security, and professional demeanor in a fast-paced gaming environment.