Guest Experience & Promotions Host

Rosie’s Gaming and Colonial Downs; Emporia (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Rosie’s Gaming Emporium - Emporia is seeking an Ambassador to be the main contact on the gaming floor and to support marketing and promotional programs. The role requires interacting with guests, explaining promotions, and delivering excellent service on a fast-paced floor.

The position may require long hours, including nights, weekends, and holidays. A Virginia Racing Commission license and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Must obtain Virginia Racing Commission License.
• Valid Driver’s License required.
• Ability to work long hours, including nights, weekends, and holidays.

Responsibilities

• Serve as main contact and information hub to guests on the gaming floor.
• Assist with marketing and promotional programs.
• Execute guest loyalty and direct marketing programs; respond to guest needs.
• Assist guests on the gaming floor with understanding HHR machine play.
• Maintain knowledge of events, promotions, and campaigns.

Skills

Customer service

Communication

Education

High school diploma or equivalent

1 year of customer service experience preferred

Job description

Rosie’s Gaming Emporium - Emporia is seeking an Ambassador to be the main contact on the gaming floor and to support marketing and promotional programs. The role requires interacting with guests, explaining promotions, and delivering excellent service on a fast-paced floor.

The position may require long hours, including nights, weekends, and holidays. A Virginia Racing Commission license and a valid driver’s license are required.