Players Club Concierge & Guest Services Pro

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full medical/dental/vision coverage

21 days PTO in first year

Gas discount

Job summary

Snoqualmie Casino & Hotel in Snoqualmie, WA seeks a Full-Time, non-exempt Guest Services Associate to respond to Players Club inquiries, issue club cards, and assist with Express Bus passenger services as needed.

Responsibilities include redeeming points, promoting the Players Club, informing guests of promotions, and maintaining accurate data. Requires a High School Diploma and customer service experience with Word/Email/Excel proficiency tests.

Qualifications

• High School Diploma / GED or equivalent.
• Experience in Customer Service.
• Proficiency tests in Word, Email, and Excel.

Responsibilities

• Use the Player Tracking System to redeem Club points for cash and merchandise.
• Provide complete guest service at the Players Club with a positive attitude.
• Encourage guests to join the Players Club and explain benefits.
• Inform guests of promotions, events and club programs.
• Print cards for player tracking and explain rules and regulations.
• Enter and update member data in the system.

Skills

Word proficiency

Email proficiency

Excel proficiency

Customer service

Polite demeanor

Keyboarding

Education

High School Diploma or GED

Two-year college degree or equivalent

Job description

Snoqualmie Casino & Hotel in Snoqualmie, WA seeks a Full-Time, non-exempt Guest Services Associate to respond to Players Club inquiries, issue club cards, and assist with Express Bus passenger services as needed.

Responsibilities include redeeming points, promoting the Players Club, informing guests of promotions, and maintaining accurate data. Requires a High School Diploma and customer service experience with Word/Email/Excel proficiency tests.