Players Club Representative

Snoqualmie Casino & Hotel; Snoqualmie (WA); Vor Ort; USD 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Full medical/dental/vision coverage

21 days PTO in first year

Gas discount

Zusammenfassung

Snoqualmie Casino & Hotel in Snoqualmie, WA seeks a Full-Time, non-exempt Guest Services Associate to respond to Players Club inquiries, issue club cards, and assist with Express Bus passenger services as needed.

Responsibilities include redeeming points, promoting the Players Club, informing guests of promotions, and maintaining accurate data. Requires a High School Diploma and customer service experience with Word/Email/Excel proficiency tests.

Qualifikationen

• High School Diploma / GED or equivalent.
• Experience in Customer Service.
• Proficiency tests in Word, Email, and Excel.

Aufgaben

• Use the Player Tracking System to redeem Club points for cash and merchandise.
• Provide complete guest service at the Players Club with a positive attitude.
• Encourage guests to join the Players Club and explain benefits.
• Inform guests of promotions, events and club programs.
• Print cards for player tracking and explain rules and regulations.
• Enter and update member data in the system.

Kenntnisse

Word proficiency

Email proficiency

Excel proficiency

Customer service

Polite demeanor

Keyboarding

Ausbildung

High School Diploma or GED

Two-year college degree or equivalent

Jobbeschreibung

Description

Pay Rate: $21.91/hr. minimum. Dependent on experience.

Shift: Late swing. Weekends are required.

Position Type: Full-Time, non-exempt.

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $21.91/hr. - $23.00/hr., depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

Provide exceptional guest service by responding to Players Club inquiries, maintaining data entry and issuing Players Club cards, as well as providing an entertainment experience to our Express Bus passengers, as needed.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Utilize the Player Tracking System to redeem Club points for cash and merchandise.
• Ensure complete guest service at the Players Club with a positive and pleasant attitude towards casino players.
• Encourage guests to join the Players Club and inform them of the benefits of the program.
• Inform guests of all promotions, special events and club programs.
• Print cards for player tracking and inform guests of all rules and regulations.
• Enter and update player data information into the computer for members of the Players Club.
• Load the bus at the pickup locations using the reservation manifest.
• Collect the bus fare from passengers and comply with all policies and procedures regarding the handling of the bus fare.
• Communicate any minimum play requirements to guests as directed.
• Assists and interacts with passengers while in route to the casino.
• Ensure the safety of the passengers while loading and unloading the buses.
• Other duties and responsibilities as assigned.

Requirements

Education and Experience

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Experience in Customer Service.

Skills and Abilities

* This position requires successfully completing Word, Email, and Excel proficiency tests.

• Proven professional and polite personality.
• Proven customer relations skills.
• Accurate keyboarding skills.

PREFERRED:

Education and Experience

• Two (2) year College Degree or equivalent experience.

Skills and Abilities

• Previous exposure to gaming atmosphere.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.