Player Support Representative

Gamblingindustrynews; Northern (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Shuffle.com is seeking a Player Support Representative to join the Customer & Community team. This fully remote role focuses on delivering exceptional player support via live chat, acting as the primary contact for players, and ensuring a positive experience as Shuffle.com grows in cryptocurrency, sports betting, and online gambling.

You will handle inquiries, maintain professionalism, and continuously learn about Shuffle.com's products and platform features, contributing to a collaborative and

Qualifications

• Strong customer service mindset with a focus on user experience.
• Excellent written communication with strong grammar and clarity.
• Ability to communicate professionally and effectively via chat channels.
• Proven problem-solving and critical-thinking skills.
• Calm, confident handling of enquires in a fast-paced environment.

Responsibilities

• Provide high-quality customer support through live chat.
• Serve as the primary contact for player inquiries and account questions.
• Deliver fast, accurate, and professional responses to requests.
• Maintain focus on player satisfaction and experience.
• Resolve issues efficiently while ensuring players feel valued.

Skills

Customer service mindset

Written communication

Chat support

Problem solving

Attention to detail

Proactive learner

Adaptability

Computer literacy

Personalized support

Job description

Shuffle.com is seeking a Player Support Representative to join its growing Customer & Community team. This fully remote role is responsible for delivering exceptional player support through live chat, ensuring users receive prompt, professional, and personalized assistance. As the primary point of contact for players, the successful candidate will help create a positive player experience while supporting Shuffle.com’s continued growth within the cryptocurrency, sports betting, and online gambling sectors.

What You’ll Do

• Provide high-quality customer support through live chat channels.
• Act as the primary point of contact for player enquiries and account-related questions.
• Deliver fast, accurate, and professional responses to player requests.
• Maintain a strong focus on player satisfaction and customer experience.
• Resolve player issues efficiently while ensuring players feel valued and supported.
• Demonstrate strong attention to detail when investigating and responding to enquiries.
• Apply problem-solving skills to identify and resolve player concerns.
• Build positive relationships with players through clear and effective communication.
• Continuously learn about Shuffle.com’s products, services, and platform features.
• Contribute to a positive and supportive player community experience.
• Fully remote working environment.
• Opportunity to join a rapidly growing company.
• Collaborative and inclusive team culture.
• Regular team events.
• Career development and growth opportunities.
• Exposure to the cryptocurrency, sports betting, and online gambling industries.

Qualifications & Requirements

• Strong customer service mindset with a player-focused approach.
• Excellent written communication skills with strong grammar and attention to detail.
• Ability to communicate professionally and effectively through chat-based channels.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain calm and confident when handling player enquiries.
• Proactive attitude and willingness to learn.
• Adaptable and comfortable working in a fast-paced environment.
• Good computer literacy and ability to work with online systems.
• Ability to provide personalized support experiences.
• Previous experience in customer support is beneficial but not required.
• Interest in cryptocurrency, sports, or online gaming is advantageous but not essential.