Player Support Representative

Pala Interactive; Egg Harbor Township (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Player Support Representative to be the front-line for our gaming customers on the NJ and Canadian online platforms. You will handle inquiries by phone, chat, and email, ensuring courteous service and compliance with regulations.

Based in Egg Harbor Township, this full-time role requires English fluency, strong computer skills, and the ability to work flexible schedules.

Qualifications

• Must speak, read, and write in English.
• Complete schedule flexibility is required.
• Knowledge of poker and casino games is preferred, but willing to train.
• Knowledge of Sportsbetting and/or sports enthusiast is preferred but not required.
• Comfortable with both inbound and outbound contacts via chat, email, and phones.
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
• Must be computer literate and able to navigate through several programs and internet tabs efficiently.

Responsibilities

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.

Skills

Customer service

English proficiency

Inbound/outbound support

Multi-platform navigation

Poker knowledge

Windows

MacOS

iOS

Android

Tools

Windows

MacOS

iOS

Android

Job description

Player Support Representative

• 501 Scarborough Drive Suite 201 East, Egg Harbor Township, New Jersey, USA
• Full-time

• Compensation: USD20- hourly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Player Services Champion is our front-line hero on the phone and web, providing courteous and comprehensive service to all our gaming customers, while creating and contributing to a feeling of luck, excitement, and anticipation on our gaming platforms. Player Services Champions adhere to all Company service and operating standards and ensure compliance with all federal, state and local regulations.

Responsibilities

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.

Qualifications

• Must speak, read, and write in English.
• Complete schedule flexibility is required.
• Knowledge of poker and casino games is preferred, but willing to train.
• Knowledge of Sportsbetting and/or sports enthusiast is preferred but not required.
• Comfortable with both inbound and outbound contacts via chat, email, and phones.
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
• Must be computer literate and able to navigate through several programs and internet tabs efficiently.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.