Lead Player Services Shift Supervisor

Churchill Downs Incorporated; Dumfries (VA); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated operates The Rose Gaming Resort in Dumfries, VA. The Shift Manager, Player Services-Ex role oversees the player services team, ensures guest satisfaction, and safeguards cash operations in a fast-paced gaming environment.

The role requires supervisory experience, a Virginia Racing Commission license, and proficiency with Excel/Word. It offers a $60,000–$65,000 salary range and comprehensive casino operations responsibilities at The Rose Gaming Resort.

Qualifications

• High school diploma or GED required, with 1–2 years of related cash operation experience.
• Must hold Virginia Racing Commission License or be able to obtain per regulations.
• Proficiency using Excel and Word for data entry, reporting, and analysis.

Responsibilities

• Supervise player services team members and coach staff to meet standards and guidelines.
• Manage department operations, staffing, budgeting, and scheduling.
• Ensure compliance with gaming regulations and company policies; maintain confidentiality.

Skills

Regulatory compliance

Team supervision

Cash handling

Excel proficiency

Education

High school diploma or GED

Virginia Racing Commission License

Tools

Ten Key Adding Machine

Excel

Word

Job description

Churchill Downs Incorporated operates The Rose Gaming Resort in Dumfries, VA. The Shift Manager, Player Services-Ex role oversees the player services team, ensures guest satisfaction, and safeguards cash operations in a fast-paced gaming environment.

The role requires supervisory experience, a Virginia Racing Commission license, and proficiency with Excel/Word. It offers a $60,000–$65,000 salary range and comprehensive casino operations responsibilities at The Rose Gaming Resort.