Player Services Representitive

EKLUTNA GAMING AUTHORITY; Anchorage (AK); On-site; USD 24,000 - 34,000; Full time

Job summary

EKLUTNA GAMING AUTHORITY is seeking a Player Services Representative at Chin'an Gaming Hall in Alaska. The role focuses on handling cash transactions, processing player rewards, and delivering exceptional guest service within the Players Club.

The candidate will maintain accurate records, learn the casino management software, and uphold confidentiality for player information while working closely with guests and staff to ensure a smooth casino experience.

Qualifications

• Must have a High School Diploma or GED.
• Experience in handling cash is required.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Make change, cash TITO tickets/vouchers/receipts, and slot jackpot payouts.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Maintain knowledge of casino management software for player enrollment and rewards.
• Ensure accurate enrollment and confidentiality of Players Club accounts.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

IGT Advantage

Everi Compliance

IGT FJP/EZ-Pay

Job description

Job Details: Job Location: Chugiak, AK 99567, Position Type: Full Time, Salary Range: $21.00 - $21.00 Hourly, Position Summary

The Player Services Representative is responsible for assigned funds and protection of company assets in a positive manner with guests or team members, ensuring they receive the best possible experience. A Player Services Representative is also tasked with representing the Players Club with knowledge, efficiency and excellent customer service while assisting our guests with club transactions and business. A Player Services Representative will also be expected to maintain the cleanliness throughout the casino including the casino floor, BOH areas and bathrooms.

Qualifications: Essential Duties and Responsibilities

• Make change, cash TITO tickets/vouchers/receipts, and slot jackpot payouts.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Issue employee banks to assigned employees and their departments.
• Maintain composure in a potentially stressful environment.
• Responsible for all key transactions in the cage, per gaming regulations.
• Thorough knowledge of applicable Company and departmental policies and procedures, including Title 31 requirements, as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Ensure efficient daily operations and exceptional guest service within Player Club.
• Ensure accurate enrollment, maintenance, and confidentiality of Players Club accounts and player information in accordance with company policies and applicable regulations.
• Execute Players Club transactions related to player rewards, promotions, point redemption, and complimentary programs.
• Identify, recognize, and cultivate relationships with high-value and VIP guests to enhance loyalty, guest satisfaction, and repeat visitation.
• Ensure knowledge to effectively communicate promotions, casino amenities, rewards, and upcoming events to guests.
• General cleaning duties of the casino as assigned to include preopening, closing and general maintenance throughout the operating hours.
• Other duties as assigned.

Essential Duties and Responsibilities (Continued)

• Maintain knowledge of player tracking systems and ensure accurate use of casino management software for player enrollment, ratings, rewards, and reporting.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma and/or GED required.
• Must have previous experience in handling cash.

Additional Requirements

• Must be 21 years of age.
• Must be able to work independently and unsupervised.
• Must be able to use a 10 key and have strong computer skills.
• Must be able to learn the casino operating system - IGT Advantage, IGT FJP/EZ-Pay, Everi Compliance
• Must be willing to adhere to company health and safety measures.
• Must possess excellent verbal and written communication skills.
• Must have the ability to deal with customers in a courteous manner regardless of situation.
• Must have the flexibility to work varied shifts, including weekends and holidays, with variable overtime.

Required Work Cards

• Successful Licensing with Eklutna Tribal Gaming Commission

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal Computer including Microsoft Office and IGT Advantage software and Everi Compliance
• Document scanner and printer
• Various hardware/software used in the slot machine environment

It is the policy of Native Village of Eklutna/Chin'an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual’s qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin'an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.