Casino Player Services Specialist

EKLUTNA GAMING AUTHORITY; Anchorage (AK); On-site; USD 24,000 - 34,000; Full time

Job summary

EKLUTNA GAMING AUTHORITY is seeking a Player Services Representative at Chin'an Gaming Hall in Alaska. The role focuses on handling cash transactions, processing player rewards, and delivering exceptional guest service within the Players Club.

The candidate will maintain accurate records, learn the casino management software, and uphold confidentiality for player information while working closely with guests and staff to ensure a smooth casino experience.

Qualifications

• Must have a High School Diploma or GED.
• Experience in handling cash is required.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Make change, cash TITO tickets/vouchers/receipts, and slot jackpot payouts.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Maintain knowledge of casino management software for player enrollment and rewards.
• Ensure accurate enrollment and confidentiality of Players Club accounts.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

IGT Advantage

Everi Compliance

IGT FJP/EZ-Pay

Job description

EKLUTNA GAMING AUTHORITY is seeking a Player Services Representative at Chin'an Gaming Hall in Alaska. The role focuses on handling cash transactions, processing player rewards, and delivering exceptional guest service within the Players Club.

The candidate will maintain accurate records, learn the casino management software, and uphold confidentiality for player information while working closely with guests and staff to ensure a smooth casino experience.