Player Services Representative (Cat 4)

Parx Casino; Shippensburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Brightfunds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

Job summary

Parx Casino is seeking an entry level Player Services Representative to provide courteous guest service on the casino floor in Shippensburg, PA. You will handle changing for players, enroll participants in the rewards program, and respond to service requests in priority order.

The role requires knowledge of slot games, regulatory compliance, and the ability to balance wallets and manage a cash bank during shifts. Strong English communication is essential.

Qualifications

• Requires a High School Diploma or GED.
• Excellent organizational and planning skills.
• Basic data entry and math skills.
• Able to lift, push, pull, carry, bend, kneel, and stand for a full 8-hour shift.
• Able to work all shifts, weekends and holidays.
• Proficient in English communication, verbal and written.
• Knowledge of federal, state and local regulations relevant to slot operations.

Responsibilities

• Provide courteous and comprehensive service to all guests on the casino floor.
• Make change for players and enroll them in the rewards program.
• Respond to guest service requests in priority order.
• Maintain thorough knowledge of slot game types and casino events.
• Verify and counter-sign hand-paid jackpots per regulations.
• Balance wallet and manage funds at end of shift.
• Address guest complaints and escalate when needed.
• Stay compliant with federal, state, and local regulations.

Skills

Data entry

Math skills

Organizational skills

English communication

Shift flexibility

Regulatory knowledge

Education

High School Diploma or GED

Job description

Player Services Representative (Cat 4)

• Job Tracking ID:512991-916544
• Job Location:Shippensburg, PA
• Job Level:Entry Level (less than 2 years)

Provides courteous and comprehensive service to all guests,while creating and contributing to a feeling of luck, excitement,and anticipation on the casino floor. Adheres to all Casino serviceand operating standards. Ensure compliance with Federal, State andLocal regulations, as well as PGCB regulations and Internal Controls.

• Provides fast and friendly gaming services including makingchange for players, verifying that machines are well maintained,enrolling players in our customer rewards program, and promotingCasino events and offerings.
• Understands and responds toguest service requests registered via slot dispatch, slot candlelights, radio, and face-to-face requests in correct\"priority\" order.
• Possesses thorough knowledge ofslot game types.
• Verifies and countersigns hand paid jackpotsin accordance with current gaming regulations.
• Corrects minormachine malfunctions including coin jams, printer errors, billvaluators, and slot light repairs.
• Carries a bank/wallet, andbalances wallet accurately at the end of each shift.
• Handlesguest complaints, and, if necessary, solicits involvement andsupport from supervisor.
• Develop and maintain an up-to-dateknowledge of all Company events and promotions and be able to answerguests' questions accordingly.
• Ensure Compliance withfederal, state, and local regulations.
• Performs all otherduties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

• High School Diploma or G.E.D. required.
• Must have excellent organizational and planning skills.
• Must have basic data entry and math skills.
• Must be able to lift, push, pull, carry, bend, kneel, griptools, walk, and stand for a full 8 hour shift.
• Must be able to work all shifts and weekends/holidays as required.
• Must be able to communicate effectively in English, bothverbally and through written communications.
• Must be knowledgeable of all federal, state and localregulations relevant to slot operations.

CompanyBenefits include(please note that some are reserved for Full Time TeamMembers only):

• Medical/Dental/Vision after 90 days of continuous full time service
• Paid Time off (Vacation, Sick, Holidays)
• 401K with partial company match(after 6 months of employment -both FT and PT)
• Short and Long Term Disability (after a qualifying period)
• Employee Dining Room
• Free Uniforms and Parking
• Brightfunds Match program
• Team Member Assistance Fund
• Tuition Reimbursement
• Appreciationand CelebrationEvents
• Fun Company Swag

This is not a comprehensive list of benefits offered.