Player Services Representative (FT)

PENN Entertainment, Inc.; Lawrenceburg (KY); Presencial; USD 28.000 - 35.000; Jornada completa

Descripción de la vacante

A gaming services provider located in Lawrenceburg is seeking a dedicated individual to assist customers efficiently while managing transactions and maintaining compliance with regulations. Candidates must possess a high school diploma or GED and strong communication abilities in English. Responsibilities include cash handling, customer assistance, and ensuring regulatory compliance. Physical demands include the ability to regularly lift objects and perform tasks in a potentially noisy environment.

Formación

• Must be at least 21 years of age.
• Ability to read safety rules and procedure manuals.
• Must handle cash transactions efficiently.

Responsabilidades

• Assist customers in an efficient and friendly manner.
• Validate and redeem slot machine TITO tickets.
• Safeguard company assets at all times.

Conocimientos

Customer service skills

Mathematical skills

Ability to communicate in English

Basic computer skills

Educación

High school diploma or GED

Descripción del empleo

Responsibilities

• Assist customers in an efficient and friendly manner.
• Validate and redeem slot machine TITO tickets.
• Cash checks and chips, exchange currency, process credit card advances, promote rewards program, and assist customers as needed.
• Fill the Everi kiosks and Glory machine as needed.
• Safeguard company assets at all times.
• Ensure compliance with company policies and all state and federal regulations.
• Prepare chip fills, credits, and transfers.
• Process employee transactions.
• Redeem slot machine TITO tickets.
• Cash chips. Redeem players’ winnings for cash.
• Process credit card and personal check withdraws.
• Prepare funds for Jackpot payouts.
• Verify employee tokes.
• Verify the daily drops for the Count Room.
• Prepare daily bank deposits.
• Maintain cage equipment.
• Run necessary reports to balance.
• Complete all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc.
• Process employee transactions (cash drawers, revenues, currency exchanges, etc…)
• Balance cash drawers and perform buys. Ensure that the drawers are at the appropriate impress total at the beginning and end of each shift.
• Promote rewards program to include educating guests on benefits, signing guests up for cards, re‑issuing cards, data entry, and account lookups.
• Answer inquiries pertaining to casino services; registration of patrons.
• Maintain a working knowledge of the rules for each promotion with the ability to explain promotions to patrons.
• Assist with special monthly promotions (e.g., free sweatshirt give-away). Work with marketing in carrying out special promotions.
• Perform computer data entry and file maintenance for the rewards program. Pull up specific accounts to check customers’ point status.
• Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures.
• Communicate with other members of the Player Services / Cage staff.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description.

Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations:

Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.