Slot Service Rep

Churchill-Downs-Inc; Millcreek Township (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Paid Time Off

401k with company match

Stock Purchase Plan

Team Member Engagement

Referral Plan

Job summary

Presque Isle Downs & Casino in Erie, PA is seeking a Part-Time Slot Services Representative to deliver a great casino experience. You will assist guests with slot play and sports wagering kiosks, troubleshoot minor issues, position seating, and provide hand-pay services.

The role emphasizes excellent guest service, the ability to work nights, weekends, and holidays, and obtaining required licensing to operate in a regulated gaming environment.

Qualifications

• Must be at least 18 years old.
• 100% customer service focused.
• Must obtain appropriate licensing.

Responsibilities

• Instruct guests in playing slots.
• Instruct guests in placing sports wagers on self-serve kiosks.
• Position vacant seating as close to machines as possible.
• Fix minor paper and machine problems with slots and kiosks.
• Render hand pays and jackpots to guests.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Shift flexibility

Education

High school diploma

Job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill's Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match - 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

JOB SUMMARY

Join our Slots Team as a Part-Time Slot Services Representative!

Enjoy a fast-paced, guest-focused role where you'll help create a great casino experience! Assist guests with slot machine play and sports wagering kiosks, troubleshoot minor machine issues, position seating, and provide jackpot and hand-pay services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate is responsible for instructing guests in playing slots, instructing guests in placing sports wagers on the sports wagering self-serve kiosks, positioning vacant, nonfixed slot seating as close to the slot machine as possible and fixing minor paper and machine problems with slots and self-serve sports wagering kiosks. Candidate will render hand pays and Jackpots to guests. Candidate will be responsible for all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must be at least age 18 years of age. Candidate must be 100% customer service focused, possess good interpersonal skills, & be able to work in a fast paced & demanding environment. Hours vary & must be able to work all shifts - nights, weekends, & holidays. Must become knowledgeable about how all games are played. Candidate must be able to obtain appropriate licensing.

EDUCATION AND EXPERIENCE

High school diploma preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.