Player Services Representative

Golden Nugget Laughlin; Laughlin (NV); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,…

Volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking a Player Service Representative to assist customers with currency exchanges for casino chips, credit, and cash, issue and redeem markers, and process deposits and withdrawals.

You will balance funds, issue Players Club cards, stay informed about promotions, and protect customers' rewards and credit lines while delivering friendly service in a fast-paced casino environment.

Qualifications

• Minimum of one year of cash handling experience.
• Ability to operate a computer terminal and communicate clearly with the public.
• Knowledge of 10 key and balancing of banks.
• Solid decision-making, organization, and interpersonal skills.
• Ability to thrive in a fast-paced multi-tasking environment.
• Minimum age is 21 years old.

Responsibilities

• Sale and redemption of casino chips and coin for cash (chips, foreign chips) and other like money items.
• Issuance and redemption of Markers
• Customer deposits/withdrawals.
• Cashing of checks utilizing computer terminals.
• Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.
• Balancing assigned funds.
• Create and issue Players Club cards and promote the program and related promotions.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Ensure the protection of customer’s rewards and credit lines.

Skills

Cash handling

Computer terminal

Customer service

10-key

Balancing cash

Interpersonal skills

Multi-tasking

POS system

Tools

POS system

Job description

Overview

A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pay out jackpots and manages credit applications.

Responsibilities

• Sale and redemption of casino chips and coin for cash (chips, foreign chips) and other like money items.
• Issuance and redemption of Markers
• Customer deposits/withdrawals.
• Cashing of checks utilizing computer terminals.
• Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.
• Balancing assigned funds.
• Create and issue Players Club cards and promote the program and related promotions.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Ensure the protection of customer’s rewards and credit lines.

Qualifications

• Minimum of one year of cash handling experience
• Ability to operate a computer terminal and communicate with the public in a clear and friendly manner
• Knowledge of 10 key, balancing of banks
• Solid decision-making, organization, and interpersonal skills
• Ability to thrive in a fast-paced multi-tasking, hands-on environment
• Minimum age is 21 years old

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position earns tips