Player Services Cashier - Full-Time

Plainridge Park Casino; Plainville (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Plainridge Park Casino in Massachusetts is seeking a friendly, guest-focused team member to create a fun environment and deliver excellent service. You will handle cash transactions, enroll players into the Players Club, support casino promotions, and maintain accurate records while following Title 31 regulations and company policies.

The role emphasizes gracious hosting, strong communication, and adherence to standards during all guest interactions.

Qualifications

• Foster a fun environment and provide gracious hospitality.
• Promote community involvement and participate in events.
• Follow Red-Carpet Customer Service guidelines and policies.
• Process cash transactions accurately and securely.
• Maintain accurate player tracking and assist promotions.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Serve as a gracious host and promote positive experiences.
• Represent the brand at community events and sponsor activities.
• Handle cash transactions and cashier duties, including TITO and currency exchange.
• Ensure compliance with Title 31 regulations and internal policies.

Skills

Customer service

Cash handling

Phone etiquette

Guest relations

Compliance awareness

Tools

Cashier systems

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.
• Maintains balanced cashier's station.
• Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).
• Knowledgeable of and complies with Title 31 regulations.
• Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions.
• Works the main bank as assigned.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, and departmental policies and regulations.

Requirements

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.
• Maintains balanced cashier's station.
• Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).
• Knowledgeable of and complies with Title 31 regulations.
• Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions.
• Works the main bank as assigned.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, and departmental policies and regulations.