Player Services Shift Manager

ViziRecruiter,LLC.; Plainville (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A dynamic entertainment company located in Massachusetts is looking for a leader who can cultivate a fun and engaging environment for guests and coworkers. The role demands an energetic demeanor, proven leadership capabilities in cashiering or casino operations, and strong communication skills. The ideal candidate must have a Bachelor’s degree and be proficient in Microsoft applications. Competitive benefits include day-one medical coverage, a 401(k) match, and performance bonuses.

Qualifications

• Must enjoy hosting and engaging with guests.
• Ability to respond calmly in stressful situations.
• Must be able to tolerate areas with secondhand smoke.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Manage cashiering operations safely.
• Train and develop employees for quality service.
• Ensure compliance with all regulatory policies.
• Build guest relations through visibility and feedback solicitation.

Skills

Outgoing, energetic attitude

Excellent interpersonal skills

Fluent in English

Proficient in Microsoft applications

Good oral and written communication skills

Proven time management and critical thinking skills

Education

Bachelor’s degree from an accredited college

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company
• Achieves desired results in all areas of responsibility through staff development and training programs
• Establish methods, procedures, and guidelines to maintain desired standards and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve desired end result
• Maintains thorough knowledge of player tracking systems and its components and suggest improvements
• Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees; including coaching, mentoring and completing performance management up to and including separation
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
• Familiarization with all company programs and systems
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
• Ensures compliance with Title 31 requirements and processes
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
• Presents oneself as a credit to the Company and encourages others to do the same
• Performs all other related and compatible duties as assigned

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B.S.) from an accredited four‑year college or university
• Three years progressively more challenging leadership role, cashiering or casino operations preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to learn Budget & P&L Statements
• Good oral and written communication skills, must be fluent and literate in English
• Proven time management and critical thinking skills required
• Must possess excellent interpersonal skills
• Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests, and vendors in a fast‑paced environment
• Ability to stand and walk, and ease of mobility around cashiering and vault areas as well as entire property for entire shift
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces