Cage-Player Services Cashier FT

MGM Resorts International; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Cherokee Nation Businesses' Gold Strike Casino is seeking a Cage Cashier/Support role responsible for issuing banks to employees, balancing cash, and processing deposits.

You will handle high volumes of cash, maintain accuracy, and interact with guests professionally while promoting promotions and rewards.

Join a team focused on guest experience, security, and efficient cash handling in a busy casino environment.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year cash handling experience.
• Ability to obtain gaming authority license.
• Strong guest service and communication skills.
• Basic math and problem solving.

Responsibilities

• Facilitates a high-volume cash transactions with accuracy and courtesy.
• Counts funds and balances main cage, cash vault, and chip vault daily.
• Issues banks to employees; verifies drops and close-outs.
• Processes daily deposits and related cash handling tasks.
• Maintains ATM and kiosk cash accountability and reports discrepancies.
• Promotes and explains rewards programs and promotions to guests.
• Handles guest inquiries professionally and escalates as needed.

Skills

Cash handling

Customer service

Attention to detail

Mathematical accuracy

Cash register

Communication

Education

High School Diploma or GED

Tools

IGT Patron system

CTA system

Casino credit systems

Job description

Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, complete deposits.

Position: Hourly, Full-Time
Location: Gold Strike Casino

Responsibilities

PRINICIPAL DUTIES AND RESPONSIBILITIES:

• Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner.
• Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault.
• Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out.
• Processes and completes daily deposits.
• Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
• Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests.
• Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information.
• Treat situations with the appropriate sense of urgency.
• Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
• Maintains cash and accountability of ATMs and various Kiosks.
• Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
• Safeguards company assets and reconciles daily transactions to balance at the end of shift.
• Maintains confidentiality of all casino and guest information.
• Maintains a clean, well-organized and properly stocked work area and environment.
• Complete credit-related transactions accurately.
• Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems.
• Updates leadership on guest information that is modified during your shift.
• Maintains and completes various gaming and company forms and reports.
• Answers cage/credit/promotional related phone calls, potentially multiple lines at once.
• Verifies and updates player information and history in both the gaming and player systems.
• Communicates with leadership regarding credit applications.

Performs other job-related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
• One (1) year cash handling experience.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

Ability to obtain and maintain licensing by the appropriate gaming authority.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of principles and processes for providing excellent guest service.
• Knowledge of computers and proficient in the use of computer software as it relates to the job.
• Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
• Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
• Ability to remain calm and professional under stressful conditions and during stressful interactions.
• Ability to learn casino games and property amenities to better serve guests.
• Ability to perform basic mathematical computations accurately.
• Ability to learn and explain gaming promotions including drawings and tournaments.
• Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures.
• Ability to make sound decisions when involving guest service.
• Ability to develop and maintain positive working relationships with others.
• Maintains a friendly, upbeat attitude with a smile through adverse situations.
• Present a pleasant, professional appearance.
• Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.

*Thisisnotintendedtoincludeeverydutyorresponsibilityofthejob,norisitintendedtobeanall-inclusivelistoftheskillsand abilities required to do this job.