Player Services Cashier - Full-Time

Plainridge Park Casino; Plainville (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Annual performance bonus

Paid time off

Job summary

Plainridge Park Casino in Plainville, MA is seeking team members to deliver high-energy guest service, handle cash transactions, and promote casino promotions. You will work in a fast-paced casino environment, processing TITO tickets, currency exchanges, and keeping accurate player-tracking information.

Join a team that values fun, community involvement, and exceptional guest experiences while following Title 31 regulations and supporting marketing events and promotions.

Qualifications

• Experience delivering friendly guest service in a high-volume environment.
• Ability to handle cash transactions, TITO tickets, currency exchange, and related tasks.
• Knowledge of Title 31 regulations and casino promotions.

Responsibilities

• Foster a fun environment for guests and co-workers.
• Be a gracious host to guests and teammates.
• Promote a positive community influence and participate in events.
• Ensure interactions follow the Red-Carpet Customer Service Program.
• Maintain a balanced cashier's station and accurate cash handling.
• Process cash transactions for casino customers and employees (TITO tickets, checks, travelers' checks, currency exchange, cash advances).
• Know and comply with Title 31 regulations.
• Enroll patrons into Players Club and assist Marketing with promotions.
• Operate main bank as assigned and handle related duties.
• Answer phone calls with proper etiquette.
• Comply with state, company, and departmental policies and regulations.

Skills

Customer service

Cash handling

Communication skills

Phone etiquette

Team player

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.
• Maintains balanced cashier's station.
• Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).
• Knowledgeable of and complies with Title 31 regulations.
• Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions.
• Works the main bank as assigned.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, and departmental policies and regulations.

BRING US YOUR BEST.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.
• Maintains balanced cashier's station.
• Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).
• Knowledgeable of and complies with Title 31 regulations.
• Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions.
• Works the main bank as assigned.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, and departmental policies and regulations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$17.50 per hour, plus tips and gratuities