Eatery Host / Cashier (PT)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino at The Meadows is seeking friendly team members for a fast-paced service role in our dining operations. You will welcome guests, take orders, and ensure timely, accurate service with a focus on guest satisfaction.

Basic duties include greeting guests, managing reservations and wait lists, handling cash and POS transactions, and maintaining clean dining areas. We value teamwork, reliability, and excellent communication in a dynamic casino environment.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication in English.
• Proficiency with POS systems and cash handling.

Responsibilities

• Greet guests in a friendly, courteous manner and seat guests per policy.
• Provide fast, accurate service and manage wait times and reservations.
• Operate the cash register/POS, process transactions and handle cash accurately.
• Maintain knowledge of menu offerings and prices; assist with refills and tables.
• Coordinate restaurant flow and assist servers to ensure efficient operations.

Skills

Customer service

Interpersonal skills

English fluency

Team collaboration

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being.

• day‑one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adhere to all departmental and property policies and procedures regarding guest service standards.
• Greet guests in a friendly, courteous manner and arrange seating based on guest preference and table availability while monitoring the dining room atmosphere.
• Provide accurate wait times and manage guest waiting lists and reservations in accordance with established procedures.
• Deliver fast, friendly, professional, and responsive customer service to guests and restaurant staff.
• Operate the cash register/POS system, process guest transactions accurately, provide correct change, and maintain accountability for cash, charge, and complimentary sales.
• Maintain knowledge of the restaurant menu, including food descriptions, pricing, add‑ons, and beverage offerings.
• Process cash refunds and credit memorandums as directed by management.
• Coordinate and manage the flow of the restaurant to ensure efficient operations.
• Assign server and bus person stations to optimize service coverage.
• Oversee restaurant operations in the absence of the Restaurant Supervisor or Manager.
• Assist servers and bus persons with guest service duties, including refilling beverages, pre‑bussing and bussing tables, and attending to guest needs.
• Resolve guest service issues in accordance with established guidelines.
• Ensure dining and service areas are properly set up, clean, and maintained to company standards.
• Promote current casino events and programs and provide guests with directions throughout the property.
• Answer telephone calls professionally and courteously.
• Maintain strict confidentiality regarding all company matters.

BRING US YOUR BEST.

• High school diploma or equivalent required.
• Prior customer service experience in a fast‑paced environment preferred.
• Previous cash handling experience preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills with fluency in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in operating a POS system and/or adding machine and accurately making change.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• Demonstrated ability to remain energetic, proactive, and solution‑oriented in a fast‑paced environment.
• Flexibility to work a varied schedule, including nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$14 an hour