Player Development Manager

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

Golden Nugget Hotel and Casino Lake Tahoe is seeking a seasoned leader to manage all aspects of Player Development. You will oversee VIP programs, events, and analytics while driving guest relations and revenue growth.

The role requires strategic planning, team oversight, and close collaboration with Marketing and Operations. The ideal candidate brings casino marketing and hospitality expertise, strong communication, and the ability to manage multiple initiatives in a fast-paced resort

Qualifications

• Requires knowledge of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong communication and listening skills, including verbal and written.
• Flexibility to work nights, weekends, and holidays.
• Must be 21+ and able to obtain a Nevada gaming license.

Responsibilities

• Develop and manage budgeting process and strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish per requirements and objectives.
• Oversee annual/quarterly goals for Casino Host team.
• Supervise, manage, and schedule Casino Hosts.
• Provide financial analysis on VIP events and Player development performance.
• Track and analyze VIP marketing data and forecast event performance.
• Collaborate with Marketing leadership on tactical plans.
• Design VIP customer arrival and departure experiences.
• Support Executive Director of Casino Marketing and leadership.
• Hire, develop, coach, and guide Player Development staff.
• Communicate leadership objectives to the team.
• Grow gaming revenues by relationships with guests and hosted players.
• Work with operations on hosted player programming.
• Ensure compliance with policies, procedures, and regulations.
• Maintain relationships with VIP guests and vendors.

Skills

Budgeting

Staff supervision

VIP program management

Team leadership

Microsoft Office

Customer service

Communication

Tools

Microsoft Office

Job description

Overview

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Develop and manage the budgeting process and overall strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish according to requirements, target audience, and objectives.
• Identify and oversee Casino Host individual and team goals on an annual and quarterly basis.
• Supervise, manage, and schedule Casino Hosts
• Provide financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives.
• Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly.
• Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives.
• Design and oversee VIP customer arrival and departure experience.
• Support Executive Director of Casino Marketing and property executive leadership.
• Collaborate with and support property leadership.
• Hire, develop, evaluate, coach and counsel Player Development, ensuring team members receive training, support and adequate guidance and resources.
• Communicate marketing and property leadership objectives and updates to team members.
• Ensure growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation.
• Work with casino operations on programing for hosted players.
• Ensure compliance with policies, procedures, gaming regulations, and internal controls.
• Maintain relationships with VIP guests through personal contact both in-person and remotely.
• Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner.
• Represent the marketing department in a positive manner to any outside individuals.
• Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description.
• Other duties and responsibilities as needed.

Supervisory Responsibilities

Player development team.

Qualifications

#GNLT

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and work on several projects simultaneously.
• Command of various software programs – including Microsoft Office (Word, Excel, PowerPoint).
• Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
• Must possess strong communication and listening skills including excellent speaking, reading and writing.
• Ability to communicate with and understand technical terminology used in casino and resort environment.
• Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION And/or EXPERIENCE

Minimum of three years in a casino marketing or operations management position.

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Tipped Position

This position does not earn tips

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities