Player Development Coordinator - Player Development

Hard Rock International; Mettler (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hard Rock International in Mettler, California, seeks a dedicated team member to coordinate casino operations, maintain service standards, and engage with guests enthusiastically. The ideal candidate will be knowledgeable about electronic gaming machines and player tracking systems, skilled in resolving guest complaints, and committed to upholding company policies. This role offers a comprehensive benefits package, focusing on the health and well-being of team members.

Qualifications

• Must have a good understanding of electronic gaming machines and player tracking systems.
• Strong communication skills to interact positively with customers.
• Ability to maintain confidentiality and follow departmental policies.

Responsibilities

• Coordinate processes with Player Development and other departments.
• Monitor activities affecting department efficiencies and controls.
• Promote casino and resolve guest complaints enthusiastically.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Essential duties include, but are not limited to:

• Coordinates complimentary process with Player Development and other operating departments
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
• Promotes casino by interacting with customers in an enthusiastic, helpful manner
• Maintains confidentiality of company documents
• Ensures consistent service standards are maintained
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives
• Greets guests in casino and participates in social events and special promotions
• Conducts themselves in accordance with all Gaming Commission and Player Development department policies and procedures
• Other duties as assigned