Player Development Coordinator - Player Development

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a coordinating role to manage the daily operations of Casino Hosts and Player Development. You will work to ensure smooth guest experiences, uphold service standards, and support promotions and events across property.

The role requires a high school diploma, strong computer skills, and the ability to work evenings, weekends, and holidays in a fast-paced casino setting.

Qualifications

• High School diploma, GED, or equivalent required.
• Must be computer literate; proficient in Microsoft Office, Excel, and Word.
• Excellent communicational and interpersonal skills.
• Must be able to work evenings, weekends, and holidays.
• Must be team-oriented and enjoy helping people.
• Ability to deliver a service level that makes guests want to return.

Responsibilities

• Coordinates complimentary process with Player Development and other departments.
• Maintain knowledge of electronic gaming machines, player tracking, promotions, events, and property information.
• Monitors departmental efficiency, internal controls, rules, regulations, and equipment maintenance.
• Promotes the casino by engaging with guests in a positive, helpful manner.
• Resolves guest complaints under supervision of Player Development Executives.
• Adheres to Gaming Commission and Seminole Tribe policies and procedures.
• Other duties as assigned.

Skills

Guest service

Multi tasking

Communication skills

Team player

Independent judgment

Professional appearance

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

This position is responsible for coordinating the daily operations of Casino Hosts and Player Development

Essential Duties Include, But Are Not Limited To

• Coordinates complimentary process with Player Development and other operating departments
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
• Promotes casino by interacting with customers in an enthusiastic, helpful, manner
• Maintains confidentiality of company documents
• Ensures consistent service standards are maintained
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures
• Other duties as assigned
• High School diploma, GED, or equivalent required
• LMS or CMP experience preferred
• multi tasking
• guest service
• Must be computer literate
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Must possess exceptional communicative and interpersonal skills
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must be able to work a variety of schedules, to include evenings, weekends, and holidays
• Must be team-oriented and must enjoy working with and assisting people
• Must be able to exercise judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor
• Punctuality and meeting of deadlines is critical

Work Environment

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.