Player Dev Casino Host

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Casino Host who delivers exceptional guest service on the casino floor and cultivates relationships with high-value players to drive revenue. You will manage guest inquiries, coordinate accommodations, and upsell promotions while supporting multiple departments.

The role requires strong communication, organization, and time-management skills, with flexibility to work nights, weekends and holidays. Proficiency in Microsoft Office is expected.

Qualifications

• Requires high school diploma or GED; bachelor’s in marketing or gaming field preferred.
• Minimum two years’ experience in sales, customer service, casino host or marketing.
• Excellent communication and organizational skills.
• Must be a self-starter, motivated, professional, versatile and responsible.
• Must be able to work nights, weekends and holidays.
• Must be proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Greet guests on the casino floor and deliver excellent guest service.
• Build relationships with high-value players to generate revenue.
• Address guest issues, concerns and complaints.
• Respond swiftly to high-value guest requests and follow up.
• Assist other departments including Credit/Cage, Rewards Club, Table Games, Slots and F&B.
• Provide complimentary offers to venues based on guidelines.
• Coordinate accommodations and transport with partner hotels.
• Update guest contact information regularly.
• Upsell current in-house promotions to qualifying guests.
• Identify qualifying guests and authorize promotion to higher tier status.
• Analyze mailer offers to meet guest satisfaction criteria.
• Conduct weekly telemarketing to inactive guests to drive revenue.
• Meet daily contact quotas set by Player Development management.
• Attend weekly team meetings and contribute to the group.

Skills

Excellent communication

Organization

Self-starter

Professional demeanor

Time management

Flexibility – nights/weekends/holidays

Adaptability

Customer service mindset

Education

High School Diploma or GED

Bachelor's degree in Marketing or gaming-related field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Duties and Responsibilities

• Meets and greets guests on the casino floor, providing excellent guest service
• Establishes and maintains relationships with high value players to generate revenue
• Provides solutions to guest issues, concerns, and complaints
• Efficiently responds to high value guest requests and follows up in a timely matter
• Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
• Provides complimentaries to venues on property based on standard guidelines established by department
• Provides accommodations to partner hotels and coordinates transportation requests
• Provides and updates current contact information
• Upsells current in house promotions to qualifying guests
• Identifies qualifying guests and authorizes the promotion to higher tier status
• Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
• Conducts weekly telemarketing to inactive guests to drive revenue
• Achieves daily contact quotas provided by Player Development management
• Attends weekly team meetings
• Other duties assigned

Education/Experience

• High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum two years’ experience in sales, customer service, casino host or marketing role.

Qualification Requirements

• Excellent communication and organization skills required.
• Must be a self-starter, motivated, professional, versatile and responsible.
• Must be able to work any shift, including nights, weekends and holidays.
• Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
• Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
• Must be able to operate mobile applications.
• Must be at least 21 years of age.