Executive Casino Host

Caesars Entertainment; Black Hawk (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Caesars Entertainment in Colorado is seeking an Executive Casino Host to deliver exceptional guest service and build VIP relationships for personalized gaming experiences.

You will coordinate with marketing and management to drive guest loyalty, evaluate player activity for perks, and engage VIPs through calls and on-floor interactions. A Colorado Gaming License is required or must be obtainable.

Qualifications

• High school diploma or GED preferred and Colorado Gaming License required or able to obtain.
• Prior casino experience with knowledge of casino operations and marketing practices.
• Excellent interpersonal, public relations and customer service skills.
• Proficiency with Microsoft Office and casino tracking systems (CMS, AS-400, LMS).
• Ability to learn and adapt to multiple systems within 90 days and comply with training timelines.

Responsibilities

• Provide superior guest service and maintain positive relationships with casino guests and team members.
• Identify, develop, and maintain relationships with VIP players to enhance loyalty.
• Evaluate player activity to determine complimentary services and amenities.
• Communicate with VIP players about casino services, promotions and events.
• Perform outbound telemarketing with a target of 100+ cold calls per week.
• Collaborate with Marketing on events, tournaments, and promotions.
• Serve as liaison between guests and management to resolve concerns.

Skills

Interpersonal skills

Public relations

Customer service

Verbal communication

Written communication

Problem solving

Analytical skills

Reliability & punctuality

Education

High school diploma or GED (preferred)

Tools

Microsoft Office

CMS

AS-400

LMS

Job description

Job Description

The Executive Casino Host is responsible for delivering exceptional guest service to both internal and external customers. This role focuses on the identification, development, and retention of VIP players while ensuring a high-quality and personalized gaming experience. The Executive Casino Host serves as a key liaison between VIP guests, marketing, and casino management to promote guest satisfaction and loyalty. Starting Salary: $57,800

Responsibilities

• Consistently provide superior guest service and maintain positive relationships with casino guests and team members, including effectively managing difficult situations in a professional manner.
• Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement.
• Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities.
• Communicate with VIP players via telephone, written correspondence, and on-floor interaction regarding casino services, promotions, and special events.
• Conduct outbound telemarketing efforts, including a minimum of 100 or more cold calls per week.
• Collaborate with the Marketing Department to support special events, tournaments, and promotional activities.
• Serve as a liaison between guests and management to ensure prompt resolution of concerns and overall guest satisfaction.
• Maintain accurate and timely completion of all assigned reports, documentation, and administrative duties.
• Review player activities, promotions, and overall account status with the Manager of Marketing Operations.
• Provide ongoing feedback to management regarding VIP player preferences, concerns, and trends.
• Complete all required company training within established timelines.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Ability to obtain and maintain a Colorado Gaming License.
• Prior casino experience with a strong understanding of casino operations and marketing practices required.
• Excellent interpersonal, public relations, and customer service skills.
• Proficiency with Microsoft Office and the ability to learn multiple casino tracking systems, including but not limited to CMS, AS-400, and LMS.
• Demonstrated ability to learn essential job functions and computer systems within 90 days of hire.
• Subject to random drug testing throughout the year.

Additional Requirements

• Ability to review, analyze, and interpret player data and related documentation.
• Ability to maintain strict confidentiality regarding financial information, company policies, and marketing strategies.
• Strong verbal and written communication skills with guests and all levels of staff.
• Ability to work effectively under frequent time pressures in a fast-paced, highly interruptive environment.
• Strong problem-solving and analytical skills.
• Ability to work a flexible and irregular schedule, including nights, weekends, and holidays.
• Ability to move throughout the casino property to observe play and meet with guests.
• Physical requirements include walking (55%), standing (25%), sitting (10%), and lifting (10%) up to 50 pounds.
• Ability to work in a brightly lit, smoke-filled casino environment with moderate to high noise levels.
• Reliable attendance and punctuality are essential.