Service Host - FT

ViziRecruiter,LLC.; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. in Columbus, Ohio is looking for a Guest Service Associate to provide excellent hospitality to gaming guests. Responsibilities include assisting guests with requests, supporting casino promotions, and maintaining player confidentiality.

The ideal candidate will have a background in customer service, be at least 21 years old, and possess strong communication and problem-solving skills. This role promises a dynamic work environment where your service can enhance the guest experience.

Qualifications

• Must be 21 years of age or older.
• Minimum of one-year casino guest service experience.
• Strong oral and written communication skills.

Responsibilities

• Assist guests with hospitality arrangements.
• Engage guests in gaming activities.
• Support compliance with customer service guidelines.

Skills

Customer service

Conflict resolution

Communication

Education

Associate's degree or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
• Creates guest loyalty by engaging in service of guests when on property.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manner.
• Analyzes and coordinates in‑house invitation lists with Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.
• Establishes a direct line of communication with all service departments for the purpose of caring for high‑value players.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the Manager as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

• Must be 21 years of age or older.
• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; minimum of one‑year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).