Play Programs Trust & Safety Lead

Hasbro; Renton (WA); On-site; USD 109,000 - 163,000; Full time

Benefits offered by this job

Time Off to Recharge

Financial Well-being

Life & Family Support

Volunteer and Community Initiatives

Learning & Development

Job summary

Hasbro in Renton, WA is seeking a seasoned Retail and Play Program Lead focused on Trust and Safety. You will oversee investigations, policy adherence, and incident management to maintain a secure, welcoming environment for players, retailers, and staff.

You will collaborate with global teams to ensure fair policy application, analyze program data, and drive improvements across the Wizards Play Network and Organized Play initiatives.

Qualifications

• Minimum of 6 years of experience in Trust and Safety, investigations, fraud analysis, or a related field.
• Ownership of programs or complex caseloads is required.
• Familiarity with policy development and implementation is a strong plus.

Responsibilities

• Own the analysis of program data, policy guidelines, and incident reports to surface systemic concerns and recommend changes around policy adherence.
• Lead complex, high-sensitivity investigations end to end, document evidence, and apply sound judgment when enforcing program rules.
• Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions.
• Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through.
• Review partner-reported issues or concerns, assess impact and decide on resolution or escalation.
• Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
• Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios.

Skills

Trust & Safety

Investigations

Conflict resolution

Communication skills

Independent work

Job description

Hasbro in Renton, WA is seeking a seasoned Retail and Play Program Lead focused on Trust and Safety. You will oversee investigations, policy adherence, and incident management to maintain a secure, welcoming environment for players, retailers, and staff.

You will collaborate with global teams to ensure fair policy application, analyze program data, and drive improvements across the Wizards Play Network and Organized Play initiatives.