Temporary Game Support Specialist (Product Replacement)

Hasbro; Renton (WA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

401(k) retirement plan

Descripción de la vacante

Hasbro’s Wizards of the Coast in Renton, Washington, is seeking a Game Support Representative (Product Replacement) for a temporary assignment through Workwell. The role interactions include customers via email, order processing, and product replacements, with duties at the Renton headquarters.

The position requires 2+ years in customer service, strong communication, and familiarity with CRM systems and product knowledge. This frontline role supports domestic and international shipments.

Formación

• Minimum 2+ years of customer service experience in a fast-paced environment.
• Ability to craft clear, customer-facing and internal communications.
• Initiative to investigate issues and suggest updates to procedures.
• Familiarity with an evolving catalog of products and customer needs.
• High School Diploma or equivalent required.

Responsabilidades

• Provide excellent customer service via email through our CRM.
• Identify customer concerns and validate replacement requests.
• Process domestic and international orders for shipping.
• Use tools to diagnose issues and escalate as needed.

Conocimientos

Customer service

Communication

Issue investigation

CRM systems

Inventory management

MS Office

Zendesk

Microsoft Teams

Confluence

Educación

High School Diploma or equivalent

Herramientas

Zendesk

Microsoft Teams

Confluence

Descripción del empleo

Hasbro’s Wizards of the Coast in Renton, Washington, is seeking a Game Support Representative (Product Replacement) for a temporary assignment through Workwell. The role interactions include customers via email, order processing, and product replacements, with duties at the Renton headquarters.

The position requires 2+ years in customer service, strong communication, and familiarity with CRM systems and product knowledge. This frontline role supports domestic and international shipments.