Platinum Client Partner – Dental Accounts

Spectrum Killian; Santa Ana (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Job summary

Spectrum Killian Dental Lab Alliance seeks a highly motivated Account Manager to build and nurture long-term relationships with a select group of valued clients, ensuring exceptional customer satisfaction and driving growth through proactive communication and issue resolution.

You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results.

Qualifications

• 2+ years in account management or customer success.
• Strong emotional intelligence and communication.
• Proactive problem-solving and ownership.
• Familiarity with dental terminology is a plus.
• Proficient in CRM and MS Office.

Responsibilities

• Serve as trusted partner for 50–75 dental offices.
• Build relationships that drive satisfaction, retention and growth.
• Anticipate needs and resolve issues for a seamless experience.
• Collaborate with CS, Production, Design, and Quality teams.
• Identify opportunities to expand relationships across the business.
• Deliver a Platinum Experience with reliable support.
• Monitor key account performance metrics and trends.
• Provide leadership with insights for improvements.
• Contribute to quarterly reviews and strategic planning.

Skills

Relationship building

Communication

CRM proficiency

Organization

Problem-solving

Dental terminology

MS Office

Education

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Spectrum Killian Dental Lab Alliance seeks a highly motivated Account Manager to build and nurture long-term relationships with a select group of valued clients, ensuring exceptional customer satisfaction and driving growth through proactive communication and issue resolution.

You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results.