Account Manager

Spectrum Killian; Santa Ana (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Job summary

Spectrum Killian Dental Lab Alliance seeks a highly motivated Account Manager to build and nurture long-term relationships with a select group of valued clients, ensuring exceptional customer satisfaction and driving growth through proactive communication and issue resolution.

You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results.

Qualifications

• 2+ years in account management or customer success.
• Strong emotional intelligence and communication.
• Proactive problem-solving and ownership.
• Familiarity with dental terminology is a plus.
• Proficient in CRM and MS Office.

Responsibilities

• Serve as trusted partner for 50–75 dental offices.
• Build relationships that drive satisfaction, retention and growth.
• Anticipate needs and resolve issues for a seamless experience.
• Collaborate with CS, Production, Design, and Quality teams.
• Identify opportunities to expand relationships across the business.
• Deliver a Platinum Experience with reliable support.
• Monitor key account performance metrics and trends.
• Provide leadership with insights for improvements.
• Contribute to quarterly reviews and strategic planning.

Skills

Relationship building

Communication

CRM proficiency

Organization

Problem-solving

Dental terminology

MS Office

Education

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Spectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day.

At SKDLA, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person’s confidence, comfort, and well-being - and that’s a responsibility we take to heart.

Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.

Overview:

At Spectrum Killian Dental Lab Alliance (SKDLA), we’re redefining excellence in restorative dentistry through craftsmanship, innovation, and trusted partnerships. We’re seeking a highly motivated, strong-willed Account Manager to build and nurture long-term relationships with a select group of valued clients. In this role, you’ll ensure exceptional customer satisfaction and drive growth through proactive communication, issue resolution, and strategic account development. You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results. If you’re a relationship-driven professional who thrives on collaboration and delivering measurable impact, this is your opportunity to help shape the future of digital dentistry.

What You'll Be Responsible For:

• Serves as a trusted partner and primary liaison for a portfolio of 50–75 key dental offices and partners.
• Builds and maintains strong, long-term relationships that drive satisfaction, retention, and business growth.
• Proactively engages with clients to anticipate needs, resolve issues, and ensure a seamless experience from case submission through completion.
• Collaborates cross-functionally with Customer Service, Production, Design, and Quality teams to deliver exceptional service and consistent communication.
• Identifies opportunities to expand existing relationships through strategic account development, reactivation of dormant accounts, and partnership with marketing and sales teams.
• Delivers a “Platinum Experience” by providing personalized, reliable support and representing the voice of the customer across the organization.
• Monitors and reports on key account performance metrics, including case volume, satisfaction, and retention trends.
• Provides insights and feedback to leadership to drive service enhancements and continuous improvement initiatives.
• Contributes to quarterly business reviews and strategic planning discussions to support company-wide goals.

Who We’re Looking For:

• 2+ years of experience in account management, customer success, or client relations; experience in the dental industry is a plus, but not necessary.
• High emotional intelligence and polished communication skills; professional, composed, and confident under pressure.
• Hands-on, gritty, scrappy problem solver who takes ownership and follows through
• Proactive and anticipatory-sees potential issues before they arise and acts quickly to resolve them.
• Highly organized, with the ability to manage many active accounts and competing priorities without losing detail.
• Strong commercial instincts; recognizes opportunities to grow revenue while balancing customer and business needs.
• Customer-centric mindset with a genuine passion for helping professionals succeed.
• Collaborative and adaptable—comfortable coordinating across Operations, Production, and Design teams to ensure seamless execution.
• Data-curious; uses metrics and insights to monitor account health, identify trends, and inform decisions.
• Strong understanding of dental terminology, products, and workflows—or the ability to learn technical concepts quickly.
• Demonstrated success in building and maintaining long-term client relationships with professionalism, empathy, and care.
• Proficient in CRM systems and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Why SKDLA?

• Inclusive Environment: We value diversity and are committed to creating a welcoming workplace for individuals of all backgrounds.
• Career Growth: Spectrum Killian is growing rapidly, offering new opportunities to advance within the company and across promoting internal mobility.
• Compensation and Benefits: We provide competitive pay and upon conversion to full-time status, employees are eligible to enroll in comprehensive medical, dental, and vision insurance plans.
• 401K: Full-time employees are also eligible to participate in the company’s 401(k) plan with an employer match.

Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The anticipated OTE for this role is $85,000-$95,000. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.