Buyer Support Specialist (Fully Remote)

Paddle; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Unlimited holidays

4 months paid family leave

Learning fund

Regular training

Job summary

Paddle, a digital payments platform, is seeking a remote Customer Support Associate to assist software companies using our platform. You will respond to inquiries by email and help users with transactions.

Ideal candidates have 0-2 years in customer support, excellent English, and comfort working across time zones. Training and an annual learning fund are provided.

Qualifications

• 0–2 years of experience in customer support or related roles.
• Proficient English speaker, comfortable working remotely across time zones.
• Willingness to progress to Level 1 Customer Support or specialist roles.

Responsibilities

• Provide top-notch support to end users of software companies using our platform.
• Handle transactional queries including refunds and subscription cancellations via email.

Skills

Entry-level exp

English fluency

Remote-friendly

Job description

• Provide top-notch support to end users of software companies using our platform.
• Handle transactional queries including refunds and subscription cancellations via email.

Requirements:

• 0-2 years experience in customer support or related roles, or eager to transition.
• Proficient English speaker, comfortable working remotely across time zones.
• Progress to Level 1 Customer Support or specialist roles.
• Access to annual learning fund and regular training.

Culture and Benefits:

• Digital-first company with flexible remote or hub-based work.
• Unlimited holidays and 4 months paid family leave regardless of gender.

Paddle

Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.