Platform Support Specialist
XPath Solutions
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Job summary
Qualifications
- 3–5 years of experience in platform support.
- Experience with application support and SRE/DevOps.
- System administration in cloud-native environments.
Responsibilities
- Provide 24/7 platform reliability and monitoring.
- Configure and maintain alerting and observability systems.
- Drive fast remediation to minimize downtime.
- Assist with environment setup for new installations.
- Author and maintain runbooks and SOPs.
Skills
Tools
Job description
Charlotte, United States | Posted on 01/15/2026
Location: Charlotte, NC (Or) Dallas, TX (Hybrid Role, 3 days onsite)
Employment Type: Contract
Permanent Residents and USC
We are seeking a Platform Support Specialist to ensure the reliability, availability, and performance of enterprise-scale platforms and cloud-native applications. This role is critical in maintaining 24/7 operational stability, handling incident management, supporting deployments, and partnering with engineering and security teams to resolve complex platform issues.
The ideal candidate has strong experience in application/platform support, SRE/DevOps practices, cloud environments, and monitoring/observability tools, with excellent communication and troubleshooting skills.
- Provide 24/7 platform reliability and monitoring
- Configure and maintain alerting and observability systems for proactive issue detection
- Drive fast remediation and escalation paths to minimize downtime
- Own the incident lifecycle including:
- Triage of tickets
- Coordinating cross-team responses
- Provide executive-level and stakeholder updates during incidents and maintenance windows
- Diagnose API Gateway / Cloud issues, firewall blocks, and log-related failures
- Support platform-level issues across distributed and cloud-native environments
- Assist with environment setup for new installations and upgrades
- Validate prerequisites and configurations prior to deployment
- Support production and non-production rollout activities
- Author and maintain:
- Runbooks
- SOPs
- Architecture and configuration records
- Work closely with engineering, DevOps, security, and infrastructure teams
- Provide clear, concise communication to technical and non-technical stakeholders
- Maintain a customer-first mindset while resolving platform issues efficiently
- 3–5 years of experience in:
- Platform support
- Application support
- SRE / DevOps
- System administration in cloud-native environments
- Monitoring & Alerting Tools
- Grafana
- Elastic Logs
- Splunk
- Containerization & Orchestration
- Docker
- OpenShift
- Scripting
- Python
- Bash
- Familiarity with AWS, Azure, or Google Cloud Platform
- Enterprise firewall and security practices
- Identity & access tools (e.g., Auth0)
- Data & Streaming
- Kafka
- Redis
- Flink
- StarRocks
- Strong analytical and problem-solving skills
- Ability to work under pressure in incident-driven scenarios
- Hands-on experience with Elastic logs administration
- Exposure to Technical Account Management
- Ability to bridge support and delivery teams effectively
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