Platform Support Leader for Enterprise Apps

Kiewit; Omaha (NE); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid time off

Job summary

Kiewit Technology Group (KTG) seeks a Platform Support Manager to design, stand up, and run the PAVE support function, covering both professional and citizen-developed apps across districts. You will own triage, escalation, and reporting, driving platform improvements and prioritization with leadership.

In this in-office LaVista, NE role, you’ll collaborate with architects, district leadership, and executives to turn data into actionable platform enhancements while aligning with enterprise

Qualifications

• 5+ years in technical support leadership, service delivery, or platform operations.
• Experience standing something up — a support function, intake process, or escalation model.
• Strong analytical skills: metrics, usage data, and root-cause analysis.
• Excellent written and verbal communication for diverse audiences.
• Experience supporting both technical and non-technical users.
• Technical depth to reproduce issues and discuss with architects.
• Comfort operating with ambiguity and challenging senior stakeholders.

Responsibilities

• Design and stand up the support model for PAVE and its applications.
• Establish service expectations TAG can meet and be candid about gaps.
• Define release-readiness requirements including guides and issue registers.
• Build tooling and reporting to surface volume, time-to-resolution, and patterns.
• Own day-to-day triage and resolution coordination across apps.
• Serve as escalation point when something on PAVE breaks.
• Manage the backlog with prioritization by impact, risk, and effort.
• Maintain a transparent prioritization framework for stakeholders.
• Translate support signals into platform priorities with evidence.
• Partner with Security on governance gaps and escalate patterns.
• Feed recurring failure modes into templates and guardrails.
• Contribute to the PAVE roadmap as a health and reality advocate.
• Support both professional and citizen developers across districts.

Skills

Technical support leadership

Service delivery

Platform operations

Analytical skills

Written and verbal communication

Handling ambiguity

Job description

Kiewit Technology Group (KTG) seeks a Platform Support Manager to design, stand up, and run the PAVE support function, covering both professional and citizen-developed apps across districts. You will own triage, escalation, and reporting, driving platform improvements and prioritization with leadership.

In this in-office LaVista, NE role, you’ll collaborate with architects, district leadership, and executives to turn data into actionable platform enhancements while aligning with enterprise