Platform Enablement & Support Specialist

Kairos Living LLC; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Kairos Living LLC is hiring an Application Support Specialist to train teams, maintain the knowledge base, and serve as the bridge between users and the development team. You will own the notification system and configuration settings, supporting both internal staff and external vendors.

You’ll work closely with Product, triage issues, reproduce problems, and help ensure fixes reach users smoothly. This role emphasizes clear communication, patience, and system administration skills in a

Qualifications

• 3+ years in application or product support for a business application.
• Demonstrated ability to learn a complex system and explain it simply.
• Strong written communication and clear bug reporting.
• Experience supporting users by phone as well as chat and email.
• Familiarity with a SaaS platform and admin tasks such as user management.

Responsibilities

• Lead onboarding and refresher training for internal teams and external vendors.
• Build and maintain a KOS knowledge base with how-to articles and guides.
• Convert support signals into well-written Jira tickets with steps and impact.
• Partner with Product on prioritization and participate in UAT.
• Administer notification system templates, recipients, and escalation rules.

Skills

Application support

Technical training

Ticketing systems

Written communication

Customer support

Tools

Jira

Freshdesk

Zendesk

ServiceNow

Job description

Kairos Living LLC is hiring an Application Support Specialist to train teams, maintain the knowledge base, and serve as the bridge between users and the development team. You will own the notification system and configuration settings, supporting both internal staff and external vendors.

You’ll work closely with Product, triage issues, reproduce problems, and help ensure fixes reach users smoothly. This role emphasizes clear communication, patience, and system administration skills in a