Platform Enablement & Training Specialist

ADP, Inc.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Kairos Living is seeking a proactive platform support specialist to become the go-to product expert across internal teams and external vendors. You will train users, build knowledge resources, and translate feedback into actionable product tickets.

You will also own day-to-day administration of the platform’s notification system and configuration settings, bridging users and development. This is an on-site Austin-based role.

Qualifications

• 3+ years in application support, product support, technical training, or IT support for a business application.
• Ability to learn a complex system deeply and explain it simply to non-technical users.
• Strong written communication; write clear how-to articles and bug reports.
• AI-oriented for maximizing efficiency without sacrificing quality.
• Comfort supporting users by phone, not just chat and email.
• Experience with a ticketing system such as Jira, Freshdesk, Zendesk, or ServiceNow.
• Organized and self-directed enough to own a support queue and a content backlog.
• Patience and calm under time pressure when dealing with frustrated users.

Responsibilities

• Train and enable internal teams and external vendors with onboarding and refresher sessions.
• Maintain a training curriculum per role and module, updated as the product changes.
• Own new-hire onboarding across the company and serve as first line of support.
• Triage, reproduce, and resolve issues; escalate when needed.
• Build and maintain the KOS knowledge base and produce tutorial videos.
• Convert support signals into Jira tickets with clear steps and impact.
• Coordinate with Product on prioritization and participate in UAT.
• Administer the KOS notification system and manage configuration data.

Skills

Strong written communication

Customer support experience

Patience under time pressure

Spanish fluency

AI-oriented for efficiency

Phone support experience

Tools

Jira

Freshdesk

Zendesk

ServiceNow

Power BI

Knowledge base platform

Job description

Kairos Living is seeking a proactive platform support specialist to become the go-to product expert across internal teams and external vendors. You will train users, build knowledge resources, and translate feedback into actionable product tickets.

You will also own day-to-day administration of the platform’s notification system and configuration settings, bridging users and development. This is an on-site Austin-based role.