Frontline IT & Operations Support Technician

Kiewit; La Vista (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Service Delivery Technician at Kiewit Technology Group in Omaha, NE, is an entry-level role providing front-line support across IT, HR, and Business Operations. You will handle inbound calls, service tickets, and live chat, resolving inquiries from technical issues to HR/payroll tasks.

Based at the new office in La Vista with standard hours, you will use ServiceNow, SuccessFactors, SAP, Active Directory, and O365 to maintain operational continuity and data accuracy within a $12.5B organization.

Qualifications

• High School Diploma or GED required.
• 0–2 years in a helpdesk or customer-facing role preferred.
• Strong written and verbal communication; ability to convey information clearly.

Responsibilities

• Serve as a first point of contact for HR IT, payroll, and application inquiries.
• Resolve requests via phone, chat, and ticketing system with a focus on first-contact resolution.
• Escalate complex issues to subject matter experts to minimize business disruption.
• Build relationships with field personnel and corporate teams to support business continuity.
• Utilize internal tools (ServiceNow, SuccessFactors, SAP, AD, O365) to address needs accurately.

Skills

Customer service

Communication skills

Microsoft Office

Proactive mindset

Time management

Education

High School Diploma/GED

Tools

ServiceNow

SuccessFactors

SAP

Active Directory

O365

Job description

Service Delivery Technician at Kiewit Technology Group in Omaha, NE, is an entry-level role providing front-line support across IT, HR, and Business Operations. You will handle inbound calls, service tickets, and live chat, resolving inquiries from technical issues to HR/payroll tasks.

Based at the new office in La Vista with standard hours, you will use ServiceNow, SuccessFactors, SAP, Active Directory, and O365 to maintain operational continuity and data accuracy within a $12.5B organization.