Platform Success & Enablement Specialist
LOCALITY BROADCAST INC
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Benefits offered by this job
Job summary
LOCALITY BROADCAST INC in Atlanta is looking for a Platform Success Specialist (PSS) to enhance user experience and support product adoption. The PSS will act as a connector between Product, Sales, and Client teams, ensuring users navigate the platform effectively.
Responsibilities include supporting platform configurations and maintaining documentation, with a focus on training to drive user engagement. Ideal candidates should have 2-4 years of relevant experience in a SaaS environment.
The role offers a competitive salary between $60,000 and $65,000 with excellent benefits, emphasizing our commitment to a diverse workforce.
Qualifications
- 2-4 years of experience in Product Support or similar roles.
- Able to translate technical details into client-facing updates.
- Experience supporting implementations or onboarding.
Responsibilities
- Support platform configuration and user setup.
- Develop and manage standard operating procedures (SOPs).
- Assist in product release activities including documentation updates.
Skills
Education
Tools
Job description
LOCALITY BROADCAST INC in Atlanta is looking for a Platform Success Specialist (PSS) to enhance user experience and support product adoption. The PSS will act as a connector between Product, Sales, and Client teams, ensuring users navigate the platform effectively.
Responsibilities include supporting platform configurations and maintaining documentation, with a focus on training to drive user engagement. Ideal candidates should have 2-4 years of relevant experience in a SaaS environment.
The role offers a competitive salary between $60,000 and $65,000 with excellent benefits, emphasizing our commitment to a diverse workforce.
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