Platform Strategy & Operations Executive

LGBT Great Careers; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

LGBT Great Careers is seeking a Chief Administrative Officer (CAO) to partner with the Chief Platform Officer and drive organizational effectiveness, platform adoption, governance, and stakeholder engagement across the Platform organization. The CAO will align priorities with measurable outcomes and coordinate across business, operations, product, and technology teams.

The ideal candidate combines strong business acumen, executive presence, and experience leading enterprise-scale initiatives in

Qualifications

• 12+ years of experience in business management, strategy, operations, consulting, platform management, or related leadership roles.
• Experience supporting senior executives in complex, matrixed organizations.
• Demonstrated success partnering across business, operations, product, and technology functions.
• Strong executive presence with the ability to influence senior stakeholders.

Responsibilities

• Partner closely with the Chief Platform Officer to define and execute strategic priorities.
• Drive the annual planning process, including objectives, key results, investment priorities, and resource allocation.
• Manage the Platform organization’s operating model and governance framework.
• Develop executive-level reporting, dashboards, and performance metrics.
• Identify opportunities to improve organizational effectiveness and scalability.
• Establish and oversee a client engagement model that strengthens relationships between Platform teams and business stakeholders.
• Act as a senior liaison between business functions, operations teams, and infrastructure leadership.
• Ensure business priorities, service expectations, and platform capabilities remain aligned.
• Facilitate executive discussions regarding platform strategy, service adoption, and business outcomes.
• Champion a service-oriented culture focused on stakeholder satisfaction and business enablement.
• Lead governance forums, steering committees, and executive reviews.
• Coordinate cross-functional decision-making across business, operations, technology, risk, and vendor organizations.
• Drive issue identification, escalation management, and resolution processes.
• Establish clear accountability and transparent decision frameworks.
• Manage staffing strategy, workforce planning, organizational design, and location strategy.
• Partner with Finance and Human Capital Management on budgeting, headcount planning, and talent initiatives.
• Lead internal communications, employee engagement programs, and leadership offsites.
• Drive change management and adoption initiatives associated with transformation programs.
• Provide oversight of strategic initiatives across the Platform organization.
• Monitor execution against milestones, budgets, and strategic objectives.
• Ensure alignment between platform investments and business priorities.
• Develop reporting and communication materials for senior executive stakeholders.
• Monitor industry trends and emerging practices in platform management, infrastructure services, client engagement, and operating models.
• Support vendor and strategic partner relationships.
• Represent the Platform organization in selected internal and external forums.

Job description

LGBT Great Careers is seeking a Chief Administrative Officer (CAO) to partner with the Chief Platform Officer and drive organizational effectiveness, platform adoption, governance, and stakeholder engagement across the Platform organization. The CAO will align priorities with measurable outcomes and coordinate across business, operations, product, and technology teams.

The ideal candidate combines strong business acumen, executive presence, and experience leading enterprise-scale initiatives in