Platform Reliability TPM - Drive Releases & Quality

Harvey AI; San Francisco (CA); Híbrido; USD 200.000 - 275.000; Jornada completa

Descripción de la vacante

Harvey is seeking a Technical Program Manager for the Developer Platform to own release management, quality, and reliability across engineering, product, and operations. You will build repeatable processes, improve test coverage, and drive incident response readiness in a fast-growing SaaS environment.

You will partner with platform teams to ship high-quality features on time, define reliability metrics, and mentor teams on best-practice release workflows, change safety, and observability.

Formación

• 5+ years in technical program management or release management.
• Experience as Software QA or Test Engineer, preferably with SaaS products.
• Understanding of CI/CD, release cycles, and infrastructure planning.
• Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
• Excellent communication skills.

Responsabilidades

• Own release management end-to-end, ensuring on-time, high-quality product releases across all teams.
• Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flags, and bug bashes.
• Lead horizontal reliability initiatives to improve test coverage, observability, and incident response readiness.
• Define, measure, and report reliability metrics and drive accountability for improvement.
• Identify gaps in release processes, testing, monitoring, and incident response and convert findings into improvement plans.
• Drive rapid triage and resolution of customer-reported issues with Product and User Operations.
• Own and improve the incident management lifecycle and post-incident reviews.

Conocimientos

Technical program management

Release management

CI/CD

Communications

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Herramientas

PagerDuty

Datadog

Prometheus

Grafana

Playwright

Cypress

Selenium

Descripción del empleo

Harvey is seeking a Technical Program Manager for the Developer Platform to own release management, quality, and reliability across engineering, product, and operations. You will build repeatable processes, improve test coverage, and drive incident response readiness in a fast-growing SaaS environment.

You will partner with platform teams to ship high-quality features on time, define reliability metrics, and mentor teams on best-practice release workflows, change safety, and observability.