Platform Reliability & Security Analyst

GritHR Solutions, LLC; Plantation (FL); On-site; USD 70,000 - 82,000; Full time

Job summary

GritHR Solutions, LLC is seeking a Platform Support & Security Analyst to join our Site: Plantations-based team, working across IT operations, cloud platforms, and cybersecurity. You will support employees, maintain platform operations, monitor security tools, and help strengthen our security posture to support SOC 2 compliance.

You will troubleshoot AWS, Auth0, MongoDB Atlas, and LangSmith, administer Azure AD, manage access, provision laptops, and help with incident response.

Qualifications

• 2+ years of experience in IT support, cloud operations, or technical support.
• Experience administering Microsoft Entra ID (Azure AD).
• Familiarity with AWS services such as CloudWatch, Lambda, and Step Functions.
• Experience with identity management platforms like Auth0, Okta, or Azure AD.
• Strong troubleshooting, communication, and documentation skills.
• Ability to work in office.

Responsibilities

• Provide Tier 2 support for our cloud platform and internal users.
• Troubleshoot issues across AWS, Auth0, MongoDB Atlas, and LangSmith.
• Monitor platform health and investigate production incidents.
• Administer Microsoft Entra ID (Azure AD), user access, and application permissions.
• Provision and secure employee laptops and manage onboarding/offboarding.
• Monitor security alerts, perform access reviews, and support incident response.
• Assist with monthly SOC 2 compliance reviews and documentation.
• Improve documentation, runbooks, and operational processes.

Skills

IT support

Azure AD

AWS

Identity management

Troubleshooting

Communication

Documentation

Office presence

Tools

Auth0

Okta

Azure AD

Job description

GritHR Solutions, LLC is seeking a Platform Support & Security Analyst to join our Site: Plantations-based team, working across IT operations, cloud platforms, and cybersecurity. You will support employees, maintain platform operations, monitor security tools, and help strengthen our security posture to support SOC 2 compliance.

You will troubleshoot AWS, Auth0, MongoDB Atlas, and LangSmith, administer Azure AD, manage access, provision laptops, and help with incident response.