Platform Product Manager, Omnichannel Signals

Medallia, Inc.; McLean (VA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid parental leave

Paid holidays

Job summary

Medallia, Inc. seeks an experienced Product Manager to lead the omnichannel signal collection platform, the engine powering Fortune 100 customer feedback programs. You will own systems that drive real-time feedback delivery and insights across channels.

Responsibilities include unifying survey engines, planning next‑gen roadmaps, and ensuring high‑scale operation while reducing downtime. Hybrid work with 3 onsite days in Tysons vicinity is preferred.

Qualifications

• 4+ years of product management experience with enterprise SaaS platforms.
• 2+ years specifically in platform product offerings.
• Proven track record of managing mature systems and migrations.
• Demonstrated ability to discuss technical trade-offs with engineers on API design, platform health, and data platforms.

Responsibilities

• Own and manage core product areas including survey engine and feedback collection mechanisms.
• Lead pragmatic solutions balancing innovation with enterprise-scale servicing.
• Collaborate with cross-functional teams to manage migrations and define technical standards.
• Drive platform performance, reliability, and long-term maintainability.

Skills

Enterprise SaaS

Platform product

API design

Technical collaboration

Tools

Kafka

Kinesis

SMTP

SQS

Job description

Medallia, Inc. seeks an experienced Product Manager to lead the omnichannel signal collection platform, the engine powering Fortune 100 customer feedback programs. You will own systems that drive real-time feedback delivery and insights across channels.

Responsibilities include unifying survey engines, planning next‑gen roadmaps, and ensuring high‑scale operation while reducing downtime. Hybrid work with 3 onsite days in Tysons vicinity is preferred.