Platform Operations Specialist — Ads & Partners

Socket.dev; Cupertino (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Apple Ads is seeking a Business Specialist to support business operations for existing and future service platforms. The role involves partnering with internal and external teams to ensure reliable Apple Ads services and customer satisfaction.

You will investigate issues, analyze data, and coordinate cross‑functional meetings to advocate for Apple Ads customers across time zones, including weekends on rotation.

Qualifications

• 3–5 years in Advertising Operations or similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.
• Bachelor’s Degree or equivalent.

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and solve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Elicit feedback cross‑functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinate ongoing cross‑functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal Apple teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.
• Flexible to work with partners and teams across multiple time zones.
• Flexible to work on weekends and holidays on rotation.

Skills

Advertising Operations

Customer support

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Apple Ads is seeking a Business Specialist to support business operations for existing and future service platforms. The role involves partnering with internal and external teams to ensure reliable Apple Ads services and customer satisfaction.

You will investigate issues, analyze data, and coordinate cross‑functional meetings to advocate for Apple Ads customers across time zones, including weekends on rotation.