Apple Ads - Platform Operations Business Specialist

Apple Inc.; Cupertino, Northern (CA, KY); Hybrid; USD 124,000 - 218,000; Full time

Job summary

Apple Inc. is seeking a Platform Operations Business Specialist within Apple Ads to support internal and external stakeholders across the Ads systems and tools.

You will investigate issues, provide data-driven analysis, and coordinate cross-functional efforts with Engineering, Product, Marketing, and Data teams. You will lead the resolution of technical requirements, monitor support metrics, and help educate partner teams through training materials and content.

Qualifications

• Experience in Advertising Operations or similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and solve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal Apple teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.
• Flexible to work with partners and teams across multiple time zones.
• Flexible to work on weekends and holidays on rotation.

Skills

Advertising operations

Customer support

Technical requirements documentation

Education

Bachelor's degree

Job description

Apple Ads - Platform Operations Business Specialist

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses.Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!

Description

Provide internal and external client support for Apple Ads systems and technical toolsInvestigate and solve technical issuesLead support issues by providing data and analysis to Operations, Engineering and Product teamsMonitor, analyze, and report on support efforts to key internal partnersElicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutionsCoordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customersAssist internal Apple teams with policy enforcement and management effortsPromote ongoing education for supported teams on internal tools and productsDevelop support content and implement training for internal partnersFlexible to work with partners and teams across multiple time zonesFlexible to work on weekends and holidays on rotation

Minimum Qualifications

• Experience (3-5 years) in Advertising Operations or similar customer support role
• Experience in a customer support organization focused on customer satisfaction
• Fundamental knowledge of ad operations and ad delivery services
• Experience reviewing technical requirements documentation
• Bachelor's Degree or equivalent

Preferred Qualifications

• An ability to create and revise email communication quickly and articulate the message to partners
• Ability to resolve challenges and prioritize workloads
• Ability to work independently and with a team in a dynamic fast-paced environment
• Well organized, with exceptional attention to detail
• Flexible to work with others in multiple time zones
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
• Excel in a dynamic environment and function effectively in the context of ambiguity
• Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
• Search/Performance advertising experience is a plus
• B2B advertising experience is a plus
• Developer relations experience is a plus

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $123,700 and $218,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.