Ads Platform Operations Specialist

Apple Inc.; Cupertino, Northern (CA, KY); Hybrid; USD 124,000 - 218,000; Full time

Job summary

Apple Inc. is seeking a Platform Operations Business Specialist within Apple Ads to support internal and external stakeholders across the Ads systems and tools.

You will investigate issues, provide data-driven analysis, and coordinate cross-functional efforts with Engineering, Product, Marketing, and Data teams. You will lead the resolution of technical requirements, monitor support metrics, and help educate partner teams through training materials and content.

Qualifications

• Experience in Advertising Operations or similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and solve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal Apple teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.
• Flexible to work with partners and teams across multiple time zones.
• Flexible to work on weekends and holidays on rotation.

Skills

Advertising operations

Customer support

Technical requirements documentation

Education

Bachelor's degree

Job description

Apple Inc. is seeking a Platform Operations Business Specialist within Apple Ads to support internal and external stakeholders across the Ads systems and tools.

You will investigate issues, provide data-driven analysis, and coordinate cross-functional efforts with Engineering, Product, Marketing, and Data teams. You will lead the resolution of technical requirements, monitor support metrics, and help educate partner teams through training materials and content.