Apple Ads - Platform Operations Business Specialist

Socket.dev; Cupertino (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Apple Ads is seeking a Business Specialist to support business operations for existing and future service platforms. The role involves partnering with internal and external teams to ensure reliable Apple Ads services and customer satisfaction.

You will investigate issues, analyze data, and coordinate cross‑functional meetings to advocate for Apple Ads customers across time zones, including weekends on rotation.

Qualifications

• 3–5 years in Advertising Operations or similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.
• Bachelor’s Degree or equivalent.

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and solve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Elicit feedback cross‑functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinate ongoing cross‑functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal Apple teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.
• Flexible to work with partners and teams across multiple time zones.
• Flexible to work on weekends and holidays on rotation.

Skills

Advertising Operations

Customer support

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's Degree

Job description

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone! The Platform Operations team is positioned globally and is focused on providing cross‑functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.

DESCRIPTION

• Provide internal and external client support for Apple Ads systems and technical tools
• Investigate and solve technical issues
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams
• Monitor, analyze, and report on support efforts to key internal partners
• Elicit feedback cross‑functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
• Coordinate ongoing cross‑functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
• Assist internal Apple teams with policy enforcement and management efforts
• Promote ongoing education for supported teams on internal tools and products
• Develop support content and implement training for internal partners
• Flexible to work with partners and teams across multiple time zones
• Flexible to work on weekends and holidays on rotation

MINIMUM QUALIFICATIONS

• Experience (3‑5 years) in Advertising Operations or similar customer support role
• Experience in a customer support organization focused on customer satisfaction
• Fundamental knowledge of ad operations and ad delivery services
• Experience reviewing technical requirements documentation
• Bachelor’s Degree or equivalent

PREFERRED QUALIFICATIONS

• An ability to create and revise email communication quickly and articulate the message to partners
• Ability to resolve challenges and prioritize workloads
• Ability to work independently and with a team in a dynamic fast‑paced environment
• Well organized, with exceptional attention to detail
• Flexible to work with others in multiple time zones
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
• Excel in a dynamic environment and function effectively in the context of ambiguity
• Self‑starter, inquisitive and a propensity to socialize ideas and drive innovation
• Search/Performance advertising experience is a plus
• B2B advertising experience is a plus
• Developer relations experience is a plus