Investment Operations Specialist: Platform Onboarding

Concurrent

Tampa (FL)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Dental Insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Concurrent in Tampa, FL seeks an Investment Operations Associate to support investment platform infrastructure and advisor processes within Operations. You will independently execute workflows across WealthSelect and SMArtX, handling account setup, trade monitoring, and data integrity.

This role coordinates with Transitions, Operations, Compliance, Investments, and Technology teams to support platform adoption and advisor experience. Strong communication and detail orientation are essential.

Qualifications

Bachelor's degree preferred in Finance, Business Administration, or related field.

Responsibilities

Independently process the setup and configuration of WealthSelect accounts, ensuring operational and custodial requirements are met.
Monitor SMArtX and Black Diamond trading systems to identify and resolve failed or stale trades, escalating complex cases to relevant team members.
Serve as a day-to-day point of contact for routine custodian inquiries (Fidelity, Schwab, Goldman), escalating complex or high-risk items to senior team members.
Coordinate Tax Transition processing with internal investment team members to support seamless client transitions.
Use YCharts to prepare investment proposals supporting advisor recommendations and portfolio decisions.
Manage the Quarterly Share Class Conversion process across custodial platforms.
Coordinate SMA and CUSIP reviews with Transitions and Advisors during new manager onboarding within SMArtX.
Maintain investment data records and prepare reporting for leadership and advisor teams.
Process alternative investment transactions, including capital calls, subscriptions, and position setup across CAIS, iCapital, and Proteus.
Identify and resolve capital call fulfillment issues and account readiness gaps, escalating complex cases as needed.
Coordinate alternative position transfers with funds, custodians, and advisor teams during transitions.
Provide day-to-day advisor support during onboarding to WealthSelect, SMArtX, and related investment platforms.
Support and help facilitate Rebalancer and Black Diamond training sessions to drive advisor proficiency.
Support Black Diamond Model Marketplace (ALPs) administration, including routine model updates and advisor communications.
Support trade execution and correction processes, ensuring accuracy and compliance with internal and regulatory standards.
Process account opening, money movement, and NIGO resolution requests.
Coordinate RAFA onboarding activities in support of senior team members.
Perform other related duties and responsibilities as reasonably assigned.