Platform Operations Architect

Cookie Finance; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

A financial technology firm in Virginia is seeking an Operations Platform Specialist to bridge business operations and technology. This role involves improving internal software systems and enhancing cross-functional collaboration. Ideal candidates will have 2-4 years in operations, strong troubleshooting skills, and the ability to work in a fast-paced environment. Responsibilities include documenting processes and leading system improvements, making a direct impact on operational efficiency and client service.

Qualifications

• 2-4 years of experience in operations or business processes.
• Ability to learn new systems and tools quickly.
• Strong collaboration skills between technical and non-technical teams.
• Experience in troubleshooting complex operational issues.

Responsibilities

• Become the go-to expert for internal software systems.
• Work cross-functionally to identify and translate needs.
• Partner with leadership to prioritize system upgrades.
• Monitor and resolve internal support tickets for software issues.
• Identify inefficiencies and make operational improvements.
• Document system processes and train team members.
• Test new features with development teams before release.
• Promote best practices and ensure effective system use.

Skills

Cross-functional collaboration

Troubleshooting complex problems

Organizational skills

Communication skills

Adaptability in fast-paced environments

Education

Bachelor's degree in Business, Information Systems, Operations Management

Tools

CRM software

Workflow automation tools

Job description

A financial technology firm in Virginia is seeking an Operations Platform Specialist to bridge business operations and technology. This role involves improving internal software systems and enhancing cross-functional collaboration. Ideal candidates will have 2-4 years in operations, strong troubleshooting skills, and the ability to work in a fast-paced environment. Responsibilities include documenting processes and leading system improvements, making a direct impact on operational efficiency and client service.