Platform Operations Principal: Senior Reliability Leader

Infobip; Jersey City (NJ); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan with company match

ESOP

Parental leave (12 weeks)

PTO and holidays

Wellness program

Job summary

Infobip, a global cloud communications platform, seeks a Platform Operations Principal in a hybrid role to drive reliability, scale, and customer experience. You will mentor senior engineers, shape the platform's operational roadmap, and partner with product, architecture, and partners to translate complex requirements into robust solutions.

The role emphasizes technical mastery across CPaaS registrations, connectivity, and routing, with a focus on proactive monitoring and continuous improvement

Responsibilities

• Serve as the highest-level technical expert within Platform Operations, providing authoritative guidance within a specialty area.
• Act as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise.
• Mentor senior engineers and guide cross-functional teams on technical direction, best practices, and problem-solving approaches.
• Represent operational concerns in product, architecture, and platform strategy discussions.
• Define the long-term technical roadmap for the operational specialty area, aligned with divisional and platform-wide priorities.
• Evaluate emerging technologies and lead their adoption to advance operational maturity.
• Forecast capacity, cost optimization, and technology evolution to ensure scalable platforms.
• Translate business, regulatory, and ecosystem requirements into operational plans and technical solutions.
• Translate policy, compliance, and regulatory requirements into operational controls and technical implementations.
• Monitor and analyze usage patterns, traffic behavior, and reliability signals to identify risk and improvement opportunities.
• Design and implement monitoring, alerting, and automated response processes.
• Build tools and processes to reduce recurring operational issues and improve tooling.
• Develop automation to improve operational efficiency and reduce manual work.
• Standardize and document runbooks, best practices, and response procedures.

Job description

Infobip, a global cloud communications platform, seeks a Platform Operations Principal in a hybrid role to drive reliability, scale, and customer experience. You will mentor senior engineers, shape the platform's operational roadmap, and partner with product, architecture, and partners to translate complex requirements into robust solutions.

The role emphasizes technical mastery across CPaaS registrations, connectivity, and routing, with a focus on proactive monitoring and continuous improvement