Platform Operations Manager – Performance Development Tech

Alvarez & Marsal

Atlanta (GA)

On-site

USD 120,000 - 145,000

Full time

3 days ago

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Benefits offered by this job

Healthcare plans

401(k) retirement plan

Paid time off

Sick time

Federal holidays

Parental leave

Job summary

Alvarez & Marsal is seeking a Manager, Performance Development Technology Operations to lead day-to-day management of our Performance Development tech ecosystem. You will translate platform priorities into actionable plans, coordinate with internal teams and external vendors, and ensure systems are reliable, user-centered, and ready for global performance cycles.

The role requires 5–8+ years supporting enterprise tech, strong Power Apps/SDLC experience, and excellent communication.

Qualifications

5–8+ years of experience supporting enterprise business technology platforms.
Experience as an administrative power user within Microsoft Power Apps with SDLC collaboration.
Experience with cross-functional stakeholders to deliver technology solutions.
Strong project management, documentation, and operational execution.
Ability to translate business requirements into clear functional inputs, validation scenarios, testing, documentation, and execution plans.
Excellent communication skills, with the ability to simplify complex workflows and tailor messaging for different audiences.
High attention to detail, strong follow-through, and ability to manage multiple priorities during critical launch windows.
Skilled quantitative and consulting skills are necessary to succeed in this role.

Responsibilities

Manage day-to-day administration and readiness for performance management systems.
Coordinate updates, content maintenance, system setup activities, and annual process readiness.
Coordinate validation of key data inputs, including organization structures, manager assignments, employee populations, provisioning, and user access.
Maintain platform documentation, operating procedures, governance artifacts, and administration checklists.
Monitor operational health, user adoption, support trends, and readiness activities to identify risks or improvement opportunities.
Execute day-to-day support operations within the established Performance Development support model.
Coordinate with Business Intelligence, Project Management internal teams; liaise with internal technical teams and external vendors.
Deliver responsive, professional, and user-centered support while proactively managing stakeholder communications and expectations.
Monitor ticket trends, user feedback, and service performance to identify recurring issues and opportunities for improvement.
Coordinate operational readiness activities for enhancements, annual cycle launches, system updates, and platform changes.
Coordinate annual cycle readiness and hyper care activities, including issue monitoring, communications, escalation tracking, and stakeholder updates.
Support enhancement intake by documenting business needs, user pain points, functional requirements, and operational impacts.
Translate business requirements into actionable inputs for internal teams and vendors.
Contribute recommendations that improve platform usability, scalability, process consistency, and user experience.
Produce operational reporting on status of systems, service delivery, trends, and volume.
Analyze data to identify risks, recurring themes, process gaps, and improvement opportunities for stakeholders.
Support continuous improvement of service delivery processes, documentation standards, operating procedures, and user experience.