Platform Operations & Enablement Associate — Bonus + RSUs

Framework Ventures; United States; Remote; USD 59,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401k

Paid family leave

Education reimbursement

Job summary

Figure is seeking an Operational Transformation Associate to onboard new agents and partners to the telephony system, troubleshoot agent-submitted tickets, and document procedures. You will support other operational transformation projects and coordinate with cross-functional teams to align technology solutions with business needs.

The role focuses on configuring platforms, analyzing usage data, and providing end-user training.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience at Figure.

Responsibilities

• Configure technology platforms to align with business requirements, ensuring proper setup of features, workflows, and user access.
• Analyze platform reporting to understand performance, usage patterns, and potential issues, and communicate these internally for solutioning and prioritization.
• Provide technical support for platform users, resolving issues and troubleshooting problems to maintain optimal platform functionality.
• Assist in the implementation and integration of new technology platforms, coordinating with vendors and internal stakeholders.
• Develop and deliver end-user training materials and sessions, ensuring they understand how to use the platforms effectively.
• Draft and maintain comprehensive documentation of platform configurations, processes, and procedures.
• Work closely with IT and other departments to ensure the seamless onboarding of end users to technology platforms.
• Coordinate with platform vendors for support, updates, and enhancements.
• Assist with audits and risk assessments, including, but not limited to, user access management.

Skills

Analytical skills

Problem-solving

Communication

Attention to detail

Change management

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field

Tools

CRM systems

ERP systems

Cloud services

Job description

Figure is seeking an Operational Transformation Associate to onboard new agents and partners to the telephony system, troubleshoot agent-submitted tickets, and document procedures. You will support other operational transformation projects and coordinate with cross-functional teams to align technology solutions with business needs.

The role focuses on configuring platforms, analyzing usage data, and providing end-user training.