Platform Operations Analyst — MSP (Hybrid/Remote)

LayerCake Tech; Georgia; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

9 paid holidays

401K with matching contributions

Excellent medical, vision, and dental

Job summary

LayerCake Tech is seeking a Platform Analyst to support internal platform operations, focusing on accurate configuration, onboarding, and health checks across Microsoft 365 and Entra ID. You will document processes and maintain records, escalating complex decisions to senior security leadership as needed.

The role emphasizes precision, repeatable procedures, and collaboration with Service Delivery and Sales to meet onboarding timelines. Hybrid in-office/remote work options are available.

Qualifications

• 2+ years of experience in IT administration, help desk, or systems support roles.
• Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
• Familiarity with Entra ID (Azure AD) user and group management.
• Strong attention to detail and a process-first approach to technical work.
• Ability to follow documented procedures precisely and escalate appropriately when needed.
• Clear written communication skills for ticket documentation and status updates.

Responsibilities

• Onboard new customers across internal platforms following established standards.
• Provision and configure user accounts, licenses, and access in Microsoft 365 and Entra ID.
• Maintain accurate records of platform state, license counts, and user inventory.
• Manage and resolve internal platform tickets within SLA targets.
• Document all completed work in the appropriate system of record.

Skills

Attention to detail

Communication skills

Procedural discipline

Tools

Microsoft 365 administration

Entra ID (Azure AD) management

Job description

LayerCake Tech is seeking a Platform Analyst to support internal platform operations, focusing on accurate configuration, onboarding, and health checks across Microsoft 365 and Entra ID. You will document processes and maintain records, escalating complex decisions to senior security leadership as needed.

The role emphasizes precision, repeatable procedures, and collaboration with Service Delivery and Sales to meet onboarding timelines. Hybrid in-office/remote work options are available.