Platform Operations & Onboarding Analyst

LayerCake Technologies; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

9 paid holidays

401K matching

Medical insurance

Vision and dental insurance

Life insurance

Disability insurance

Unlimited PTO

Full-time role

Job summary

LayerCake Technologies is seeking a Platform Analyst to ensure correct configuration of internal systems, proper permissions, and smooth onboarding for new customers. The role emphasizes precise, documented processes and escalation when guidelines are exceeded.

The candidate will manage onboarding, platform configuration, health checks, and ticket resolution while maintaining accurate records and following established procedures to support a secure, compliant environment.

Qualifications

• 2+ years of experience in IT administration, help desk, or systems support roles.
• Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
• Familiarity with Entra ID (Azure AD) user and group management.
• Strong attention to detail and a process-first approach to technical work.
• Ability to follow documented procedures precisely and elevate appropriately when work deviates from established procedures.
• Clear written communication skills for ticket documentation and status updates.

Responsibilities

• Execute new customer onboarding workflows across internal platforms according to established standards and checklists.
• Provision and configure user accounts, licenses, and access in Microsoft 365, Entra ID, and associated tools.
• Validate onboarding tasks are completed accurately and confirmed before close-out.
• Coordinate with Service Delivery and Sales teams to ensure onboarding timelines are met.

Skills

IT administration

Help desk

Microsoft 365

Entra ID

Attention to detail

Procedures

Ticket documentation

Tools

Microsoft 365 Admin Console

Azure AD

Job description

LayerCake Technologies is seeking a Platform Analyst to ensure correct configuration of internal systems, proper permissions, and smooth onboarding for new customers. The role emphasizes precise, documented processes and escalation when guidelines are exceeded.

The candidate will manage onboarding, platform configuration, health checks, and ticket resolution while maintaining accurate records and following established procedures to support a secure, compliant environment.